PRIVACY POLICY

At ALILA we are committed to maintaining your privacy.

www.Alila.ie is fully committed to protecting the privacy of our site visitors and customers ensuring a safe, reliable and enjoyable shopping experience. We know people are nervous about disclosing personal information on the Internet, and we assure you we will only use your information when we are providing a service for you i.e. processing your purchase, arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We urge you to read our privacy policy which outlines what information we need from you and how we use it. If you have any questions please contact our Customer Care Team at: info@alila.ie

Registration with this website is deemed as acceptance that you are satisfied with the terms of this policy.

What private information do we collect and how do we use it:

For registration purposes we require your name, email address and request a password for your login to the site. We also ask for a date of birth as we may send special offers to registered users on their birthdays.  We also ask for a phone number in case we need to contact you regarding your order.

To process your transactions on our website we use PayPal to process your payment. We will send and receive personal information with them relating to your transaction during the payment process.  Payment details will only be shared with our payment partners Paypal. Your shipping details will be shared with our courier. Our site uses an SSL encryption service that will protect your payment details.

When you shop with us we require your shipping address and contact/mobile number so we can process your order and deliver it to you on time. This information is shared with our courier service.

Information such as credit card numbers and home/shipping addresses will not be saved without consent and will only be used to process an order via our payment and courier services.

Customer Consent

www.Alila.ie will never sell or give your information to third parties (excluding partners from whom you may have linked to our site) without your permission. We will only use your information for the specific purposes stated in this privacy policy. The third parties we do share your information with are listed within this privacy policy and are for the purpose of processing your transaction with www.Alila.ie

What are cookies?

Like all retail websites, we use cookies to store information. A cookie is a small information text file which saves certain information such as your login or what you have in your Shopping Bag when you visit and use our website and which ultimately eases navigation throughout the site. This file is then stored on your hard-drive. If you have registered with us then your computer will store an identifying cookie which will save your login details each time you re-visit Alila.ie, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

For more information on cookies please visit www.cookiecentral.com and if you wish to block cookies from our website this will guide you through the process depending on which browser you use.

Updating/Requesting Personal Data:

If there are any changes to your personal data or you wish to have it deleted you must inform us and in compliance with the Data Protection Acts 1988 and 2003 we will amend or erase your details accordingly.

If you don’t wish to be contacted?

Once you register with www.Alila.ie we may send you a newsletter or e-zine with new products we think you may be interested in or inform you of changes or improvements to our website. You will also be given the opportunity to receive such communications from selected third parties and us when you become a member of Alila. All Alila members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you no longer wish to receive e-zines or other emails from Alila.ie you can unsubscribe from our Mailing List at any time. Simply email us to info@alila.ie with “Unsubscribe from Website Newsletter” in the Subject and your name and the email address you wish to unsubscribe in the email. 

Site Statistics

We may disclose aggregate, anonymous statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and source code that is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information.  Alila uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

Transfers of your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Staff operating outside the EEA who work for Alila or one of our suppliers may also process it. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

• in the event that Alila sells or buys any business or assets;
• if Alila or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Alila, our customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Checking your Details

If you wish to verify the details you have submitted to Alila you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe, as you will be responsible for any action that we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function, as that would permit other people using your terminal to access your personal information.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Alila team, who will be delighted to answer any questions you may have.

You can either contact us through the website or by emailing us at info@alila.ie

Or, write to us at:

Alila

41 Drury Street

Dublin 2

Ireland.

Changes to Privacy Policy:

We review our privacy policy on a regular basis. This policy was last updated on 30^th August 2011.